speed and accuracy. This is a hardcore execution + analytics + stakeholder management role, not for the fainthearted. You'll be running a real-time war room every day.

Key Responsibilities

Team Ownership: Manage the Banking Team and Loan Advisors; drive login-to disbursal rigor
Partner Management: Own bank-level relationships across sales, ops, and regional credit and act as single-window for escalations
Funnel Governance: Drive hygiene across funnel stages - login, sanctioned, disbursal and track and fix leakages real time
Credit Coordination: Engage closely with credit SPOCs to resolve pendencies, push high-value cases, and ensure SLA-bound approvals
Daily Dashboards: Review TATs, drop-offs, bank-wise disbursal performance and advisor productivity
Process Adherence: Ensure compliance on documentation, tagging and sourcing
Stakeholder Communication: Liaise with Sales, Credit, Tech & Product for escalations and process interventions

What We're Looking For

6–10 years in fulfillment/operations/sales support, preferably in home loans, lending, or fintech background
Prior experience managing banks, tele-sales teams
Obsessed with Numbers - Tracks Everything That Moves
Strong interpersonal and escalation-handling skills
Ability to lead teams with high energy and ownership

What You'll Get

P&L ownership in a high-growth fintech
Leadership role interfacing with India's top banks and NBFCs
Ground-zero execution and decision-making exposure

City Head - Operations