Role Overview
You'll be the city-level P&L owner for fulfillment – driving conversions, managing senior bank stakeholders, and leading a team of Banking and Loan Advisors, while coordinating closely with the regional credit team to push files through with speed and accuracy. This is a hardcore execution + analytics + stakeholder management role, not for the fainthearted. You'll be running a real-time war room every day.
Key Responsibilities
- Team Ownership: Manage the Banking Team and Loan Advisors; drive login-to disbursal rigor
- Partner Management: Own bank-level relationships across sales, ops, and regional credit and act as single-window for escalations
- Funnel Governance: Drive hygiene across funnel stages - login, sanctioned, disbursal and track and fix leakages real time
- Credit Coordination: Engage closely with credit SPOCs to resolve pendencies, push high-value cases, and ensure SLA-bound approvals
- Daily Dashboards: Review TATs, drop-offs, bank-wise disbursal performance and advisor productivity
- Process Adherence: Ensure compliance on documentation, tagging and sourcing
- Stakeholder Communication: Liaise with Sales, Credit, Tech & Product for escalations and process interventions
What We're Looking For
- 6–10 years in fulfillment/operations/sales support, preferably in home loans, lending, or fintech background
- Prior experience managing banks, tele-sales teams
- Obsessed with Numbers - Tracks Everything That Moves
- Strong interpersonal and escalation-handling skills
- Ability to lead teams with high energy and ownership
What You'll Get
- P&L ownership in a high-growth fintech
- Leadership role interfacing with India's top banks and NBFCs
- Ground-zero execution and decision-making exposure
