Project Manager (Implementation / SaaS)

Job Title: Project Manager

Experience: 3–5 Years

Location: Bengaluru

About Convin

Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.

We're trusted by leading brands like Urban Company, Physics Wallah, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and Niva Bupa, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.

Highlights:

Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022)

Featured in LinkedIn's Top Startups list

Ranked Top 20 Software Companies in India by G2

Best Speech & Conversation Analytics Company at CX & DCX Summits

About the Role

We're looking for a detail-oriented and execution-driven Project Manager to join our team full-time.

In this role, you will own the end-to-end delivery of client implementations, ensuring seamless onboarding and successful project execution. You will work closely with cross-functional teams including Product, Engineering, Sales, and Customer Success to deliver high-quality outcomes within defined timelines. The ideal candidate brings a strong balance of technical understanding, stakeholder management, and process-driven execution in a fast-paced SaaS environment.

What You'll Work On

Client Implementations
Drive end-to-end onboarding and deployment for new clients
Integration & Configuration
Collaborate with technical teams to ensure smooth system integrations and setup
Project Planning & Execution
Define timelines, milestones, and deliverables to ensure successful project completion
Stakeholder Management
Act as the primary point of contact for clients and internal teams throughout the project lifecycle
Process Optimization
Continuously improve implementation processes for scalability and efficiency
Reporting & Metrics
Track project progress, share updates, and ensure alignment with success metrics

Key Responsibilities

Own and manage end-to-end project delivery across multiple client implementations
Create and maintain detailed project plans, timelines, and documentation
Collaborate with Product and Engineering teams for integrations, configurations, and deployments
Identify risks proactively and drive resolution of blockers
Ensure clear and consistent communication with all stakeholders
Monitor project health, track KPIs, and share regular status updates
Standardize processes to improve execution efficiency and scalability
Partner with Sales, Support, and Customer Success teams for seamless onboarding experience

Requirements

3–5 years of experience in Project Management, SaaS implementation, or enterprise software delivery
Strong understanding of project management methodologies (Agile, Scrum, or PMP)
Solid technical understanding of APIs, integrations, and cloud-based platforms
Excellent problem-solving and troubleshooting skills
Strong communication and stakeholder management abilities
Experience with project management tools such as JIRA, Asana, Monday.com, or Trello
Familiarity with CRM tools like HubSpot or Salesforce
Prior client-facing experience in a SaaS company
Ability to manage multiple projects simultaneously in a fast-paced environment

Good to Have Skills

Experience working with AI/ML-based SaaS products
Basic knowledge of SQL, scripting, or data analysis

What We Value

Strong ownership and accountability
Structured thinking and execution excellence
Ability to manage ambiguity and adapt quickly
Attention to detail and process orientation
Proactive communication and collaboration

Perks & Benefits

Learning & Upskilling – Reimbursement of 1,000 per month (up to 12,000 per year) towards books or courses, work-related or otherwise.

Wellness & Leisure Allowance – 24,000/year (claimable as 6,000 quarterly or 24,000 annually) for personal travel, retreats, or gym memberships.

Comprehensive Insurance – Health insurance of 5,00,000 (self & family) + accident coverage of 25,00,000.

Friday Treats – Weekly snacks for in-office employees.

Friday Fun & Wellness – Bi-monthly yoga, health check-ups, learning sessions, and cultural activities.

Quarterly Team Outings – Relax, connect, and grow together.

Implementation Project Manager