Implementation Project Manager

Project Manager (Implementation / SaaS)

Job Title: Project Manager

Experience: 3–5 Years

Location: Bengaluru

About Convin

Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.

We're trusted by leading brands like Urban Company, Physics Wallah, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and Niva Bupa, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.

Highlights:

Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022)

Featured in LinkedIn's Top Startups list

Ranked Top 20 Software Companies in India by G2

Best Speech & Conversation Analytics Company at CX & DCX Summits

About the Role

We're looking for a detail-oriented and execution-driven Project Manager to join our team full-time.

In this role, you will own the end-to-end delivery of client implementations, ensuring seamless onboarding and successful project execution. You will work closely with cross-functional teams including Product, Engineering, Sales, and Customer Success to deliver high-quality outcomes within defined timelines. The ideal candidate brings a strong balance of technical understanding, stakeholder management, and process-driven execution in a fast-paced SaaS environment.

What You'll Work On

• Client Implementations
• Drive end-to-end onboarding and deployment for new clients
• Integration & Configuration
• Collaborate with technical teams to ensure smooth system integrations and setup
• Project Planning & Execution
• Define timelines, milestones, and deliverables to ensure successful project completion
• Stakeholder Management
• Act as the primary point of contact for clients and internal teams throughout the project lifecycle
• Process Optimization
• Continuously improve implementation processes for scalability and efficiency
• Reporting & Metrics
• Track project progress, share updates, and ensure alignment with success metrics

Key Responsibilities

• Own and manage end-to-end project delivery across multiple client implementations
• Create and maintain detailed project plans, timelines, and documentation
• Collaborate with Product and Engineering teams for integrations, configurations, and deployments
• Identify risks proactively and drive resolution of blockers
• Ensure clear and consistent communication with all stakeholders
• Monitor project health, track KPIs, and share regular status updates
• Standardize processes to improve execution efficiency and scalability
• Partner with Sales, Support, and Customer Success teams for seamless onboarding experience

Requirements

• 3–5 years of experience in Project Management, SaaS implementation, or enterprise software delivery
• Strong understanding of project management methodologies (Agile, Scrum, or PMP)
• Solid technical understanding of APIs, integrations, and cloud-based platforms
• Excellent problem-solving and troubleshooting skills
• Strong communication and stakeholder management abilities
• Experience with project management tools such as JIRA, Asana, Monday.com, or Trello
• Familiarity with CRM tools like HubSpot or Salesforce
• Prior client-facing experience in a SaaS company
• Ability to manage multiple projects simultaneously in a fast-paced environment

Good to Have Skills

• Experience working with AI/ML-based SaaS products
• Basic knowledge of SQL, scripting, or data analysis

What We Value

• Strong ownership and accountability
• Structured thinking and execution excellence
• Ability to manage ambiguity and adapt quickly
• Attention to detail and process orientation
• Proactive communication and collaboration

Perks & Benefits

Learning & Upskilling – Reimbursement of ₹1,000 per month (up to ₹12,000 per year) towards books or courses, work-related or otherwise.

Wellness & Leisure Allowance – ₹24,000/year (claimable as ₹6,000 quarterly or ₹24,000 annually) for personal travel, retreats, or gym memberships.

Comprehensive Insurance – Health insurance of ₹5,00,000 (self & family) + accident coverage of ₹25,00,000.

Friday Treats – Weekly snacks for in-office employees.

Friday Fun & Wellness – Bi-monthly yoga, health check-ups, learning sessions, and cultural activities.

Quarterly Team Outings – Relax, connect, and grow together.