Responsibilities

Creating a positive onboarding experience for new clients.
Manage daily activities and tasks for clients by Line Manager
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Responding to clients requests as they arise in real time
Maintaining an accurate record of all necessary documents pertaining to the brand.
Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
Ensure that projects are completed on time and within budget.
Coach and support team members to help them meet departmental goals
Take responsibility for the quality of work, the accuracy of the brief, and the team's output
Maintain weekly, fortnightly, and monthly reports
Meeting clients to discuss strategy and report on progress
Keep ahead of the industry's developments and apply best practices to areas of improvement
Maintain an orderly workflow according to priorities

BECOME A PEOPLE'S PERSON!

Exhibit strong leadership skills and inspire your team members
Stick to the client's brief and the agreed process to deliver effectively
Utilize your team's productivity keeping the Scope Of Work and allocated budget
Be all ears to Account Managers and mentors to get the best performance possible

IMPROVE THE PROCESS!

Relentlessly work on improving the internal processes while solving problems along the way

COMMUNICATE AND COLLABORATE!

Manage all business communications
Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client's brief

Skills We Desire

Account Manager

Key Account Manager