Hi All,

As discussed, I'm sharing the job description for Process excellence - role.

Work Mode: 5 days work from Office

Candidates from BPO/BPM industry will be considered.

Bachelors or higher education degree with overall 8-12 years

Work Location: Gurugram



MAIN RESPONSIBILITIES / ACCOUNTABILITIES:

FUNCTIONAL/ OPERATIONAL:

Certified lean Six Sigma Black Belt/Green Belt
Expert knowledge in Six Sigma and Lean Techniques
Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)

Knowledge in identifying process improvement opportunities and re engineering processes through technical and non-Technical solutions

Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported Travel & Hospitality industry in PEX capacity.

Should have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals

Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders.

Possess speed to delivery. Ability to collaborate and challenge in a consultative style.
Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables – both as sole contributor and team deliverables

Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.

Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels.

Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes.

Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks.

Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported Travel, Banking, Ecommerce, Retail, Technology and/or Healthcare processes in PEX capacity.

Feel free to contact on below mentioned contact no and e-mail id

Thanks & Regards,

Sohail Khan

Talent Acquisition | Teleperformance

M +91 8800933907I [HIDDEN TEXT]

Process Excellence Manager