Hi All,
As discussed, I'm sharing the job description for Process excellence - role.
Work Mode: 5 days work from Office
Candidates from BPO/BPM industry will be considered.
Bachelors or higher education degree with overall 8-12 years
Work Location: Gurugram
MAIN RESPONSIBILITIES / ACCOUNTABILITIES:
FUNCTIONAL/ OPERATIONAL:
- Certified lean Six Sigma Black Belt/Green Belt
- Expert knowledge in Six Sigma and Lean Techniques
- Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)
- Knowledge in identifying process improvement opportunities and re engineering processes through technical and non-Technical solutions
- Sound experience in developing and refining knowledge content
- Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported Travel & Hospitality industry in PEX capacity.
- Bachelors or higher education degree with overall 8-12 years
- Should have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals
- Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders.
- Possess speed to delivery. Ability to collaborate and challenge in a consultative style.
- Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables – both as sole contributor and team deliverables
- Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.
- Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels.
- Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes.
- Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks.
- Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported Travel, Banking, Ecommerce, Retail, Technology and/or Healthcare processes in PEX capacity.
Feel free to contact on below mentioned contact no and e-mail id
Thanks & Regards,
Sohail Khan
Talent Acquisition | Teleperformance
M +91 8800933907I [Confidential Information]
