Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP TM Transportation Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain seamless business operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the reliability and efficiency of critical software applications within the organization.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
Document and communicate findings and resolutions clearly to stakeholders.
Assist in the continuous improvement of support processes and tools to enhance service delivery.
Provide guidance and support to junior team members to foster knowledge sharing and skill development.

Professional & Technical Skills:

Must To Have Skills: Proficiency in SAP TM Transportation Management.
Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
Experience with system monitoring and incident management tools to track and manage support tickets.
Ability to work with multiple business system components and understand their interdependencies.
Excellent communication skills to interact with technical teams and business users.
Capability to document technical issues and solutions in a clear and concise manner.

Additional Information:

The candidate should have minimum 3 years of experience in SAP TM Transportation Management.
This position is based at our Hyderabad office.
A 15 years full time education is required.

, 15 years full time education