Incident management, Team Leadership, Safety compliance,
Reporting: Maintain accurate logs of incidents, security breaches, operational activities, and shift reports. Provide nightly operational and security reports to upper management, highlighting any issues or concerns that require attention.
Technology & Equipment Monitoring: Monitor the security systems and ensure that all equipment such as CCTV cameras, alarms, and fire suppression systems are functioning properly. Troubleshoot any technical issues with security devices.
Emergency Response: Lead emergency response efforts in case of any unforeseen security situations such as natural disasters, system failures, or other emergencies. Coordinate with emergency services as required.
Staff Supervision : Manage and support Night shift employees, ensuring Office decorum and discipline.
Adherence to Sops : Ensure that all Employees consistently comply with established SOPs and Safety Guidelines. This includes regularly monitoring work place practices and taking corrective action when deviations occur.
Legal and Compliance Handling : Address any legal issue such as police visits, Regulatory checks, or Political interference. Must be responsible for coordination in providing timely response to the queries- Via, Calls , Emails and In person.
Emergency Support : Have an Emergency response system with access to medical aid and counseling if need.
Harassment - Free Environment : Provide strong anti - harassment policies with confidential complaint Mechanisms .

COMPETENCIES / SKILL SET :

Strong business and HR acumen, including strong problem-solving skills, critical thinking, and analysis to drive organizational and people-related strategies and outcomes.
Self-starter who demonstrates accountability for results.
Excellent interpersonal skills with the ability to build rapport quickly, influence and
partner with senior management and communicate effectively with all levels of the organization to achieve results.
Ability to work within constraints and to challenge the status quo. Comfortable with ambiguity and taking part in complex strategy discussions.
Strong strategic thinking and passionate about innovative HR solutions and process improvement.
Should be strong in grievance and disciplinary management and employee relations.
Results orientation and Execution focused, with strong attention to detail. Ability to
get into the details, when necessary, but also see the larger picture.
In-depth knowledge of labor law and HR best practices

QUALIFICATIONS & WORK EXPERIENCE :

MBA / PGDBM or any equivalent Post Graduate degree in HR with 10+yrs of experience.
Proven work experience as a HR Manager or similar role.
Prior Experience of working in BPO / KPO's and Managing Large Work Force would be referred

Manager - HR Business Partner/ Employee Relations