- Incident management, Team Leadership, Safety compliance,
- Reporting: Maintain accurate logs of incidents, security breaches, operational activities, and shift reports. Provide nightly operational and security reports to upper management, highlighting any issues or concerns that require attention.
- Technology & Equipment Monitoring: Monitor the security systems and ensure that all equipment such as CCTV cameras, alarms, and fire suppression systems are functioning properly. Troubleshoot any technical issues with security devices.
- Emergency Response: Lead emergency response efforts in case of any unforeseen security situations such as natural disasters, system failures, or other emergencies. Coordinate with emergency services as required.
- Staff Supervision : Manage and support Night shift employees, ensuring Office decorum and discipline.
- Adherence to Sops : Ensure that all Employees consistently comply with established SOPs and Safety Guidelines. This includes regularly monitoring work place practices and taking corrective action when deviations occur.
- Legal and Compliance Handling : Address any legal issue such as police visits, Regulatory checks, or Political interference. Must be responsible for coordination in providing timely response to the queries- Via, Calls , Emails and In person.
- Emergency Support : Have an Emergency response system with access to medical aid and counseling if need.
- Harassment - Free Environment : Provide strong anti - harassment policies with confidential complaint Mechanisms .
COMPETENCIES / SKILL SET :
- Strong business and HR acumen, including strong problem-solving skills, critical thinking, and analysis to drive organizational and people-related strategies and outcomes.
- Self-starter who demonstrates accountability for results.
- Excellent interpersonal skills with the ability to build rapport quickly, influence and
- partner with senior management and communicate effectively with all levels of the organization to achieve results.
- Ability to work within constraints and to challenge the status quo. Comfortable with ambiguity and taking part in complex strategy discussions.
- Strong strategic thinking and passionate about innovative HR solutions and process improvement.
- Should be strong in grievance and disciplinary management and employee relations.
- Results orientation and Execution focused, with strong attention to detail. Ability to
- get into the details, when necessary, but also see the larger picture.
- In-depth knowledge of labor law and HR best practices
QUALIFICATIONS & WORK EXPERIENCE :
- MBA / PGDBM or any equivalent Post Graduate degree in HR with 10+yrs of experience.
- Proven work experience as a HR Manager or similar role.
- Prior Experience of working in BPO / KPO's and Managing Large Work Force would be referred
