Job Title: Senior Salesforce Service Cloud Developer

Location - Gurugram (Local or nearby candidates only)

Experience – 8 – 10+ years of exp

Job Summary: The Senior Salesforce Developer will be responsible for designing, implementing, and deploying customized Salesforce solutions that support our business objectives. This role requires a deep understanding of the Salesforce platform, including best practices and advanced features, and the ability to work closely with cross-functional teams to deliver scalable and high-quality solutions

.

Must to have Skills and experience

s: ● Developing Salesforce Service Cloud Voice and Amazon Connect Cen

ter● Highly proficiency in Apex, VF, and LWC developm

ent

Required Qualificat

ions:● Bachelor's degree in Computer Science, Information Technology, or a related f

ield.● Minimum of 8 years of experience working as a Salesforce Developer, with at least 3 years specifically focused on Service C

loud.● Salesforce certifications such as Service Cloud Consultant, Platform Developer I & II, and Administrator are highly desir

able.● Proficiency in Salesforce development tools and technologies, including Apex, Visualforce, Lightning Components, SOQL, and

SOSL.● Extended hands-on experience with Salesforce Service Cloud, especially service cloud voice and Amazon Connect Center is requ

ired.● Experience Cloud and AgentForce are highly desir

able.● Demonstrated experience with Salesforce integration patterns, including REST and SOAP APIs, data loaders, and third-party integration t

ools.● Demonstrated ability to design and implement complex Salesforce solutions that are scalable, secure, and maintain

able.● Familiarity with Agile development methodolo

gies.● Excellent problem-solving skills and the ability to work independently and in a team environ

ment.● Strong communication and interpersonal skills to effectively interact with stakeholders at all le

vels.● Proven ability to manage multiple priorities and projects simultaneously in a fast-paced environ

ment.
Key Responsibili

ties: ● Implement and maintain Service Cloud features such as Service Console, Service Cloud Voice, Amazon Connect Center, Omni-Channel, Live Agent, and Know

ledge.● Design and develop customized solutions within the Salesforce Service Cloud platform to support critical business functions and meet project objectives, client requirements, and company

goals.● Collaborate with IT and business stakeholders to gather requirements and translate them into technical solutions. ● Perform data modeling, integration, and both automated and manual data migra

tions.● Develop and maintain custom Apex and Visualforce code, Lightning components, and other technologies to build robust applica

tions.● Integrate Salesforce with other systems using REST, SOAP APIs, middleware, and third-party applica

tions.● Implement and manage Salesforce workflows, validation rules, process builders, and other automation

tools.● Ensure the scalability and security of Salesforce applica

tions.● Troubleshoot and resolve technical issues related to Sales

force.● Provide guidance and best practices for integrating Salesforce with other sy

stems.● Stay up-to-date with Salesforce releases, new features, and best practices, and apply this knowledge to ongoing develo

pment.