Requirement gathering, User Stories, Agile Scrum, Process Mapping, Documentation, Functional Documentation, UAT Test Cases, Process Flows, ServiceNow HRSD, FRDs, BRDs

Scrum, Csm, Agile, Itsm, Servicenow, JIRA, ITOM, HRSD

Itsm, Data Modeling, ServiceNow platform, Compliance standards, Reporting, Performance Analytics