Job Description

ROLE OVERVIEW

Senior Delivery Manager will lead offshore delivery for UiPath/RPA engagements across healthcare clients (Payer, Provider, Health Plans). The role demands strong client-facing capabilities, end-to-end RPA program ownership, and the ability to manage multi-cluster delivery teams in a high-growth environment.

ROLE DETAILS

Location

Offshore (India)

Reports To

Associate Director – UiPath Offshore / Cluster Leader

Experience

10–14 Years (RPA/UiPath 6+ Years)

Engagement Type

Client Facing | Program Delivery | T&M / Fixed Bid

Domain

Healthcare – Payer, Provider, Health Plans

Key Responsibilities

Own end-to-end offshore delivery for UiPath engagements across assigned clusters (T&M and Fixed Bid).
Serve as the primary offshore point of contact for client stakeholders – build trust and manage escalations.
Drive Day-0 readiness, team onboarding, SOW compliance, milestone tracking, and delivery governance.
Manage cross-functional offshore teams including developers, architects, and QA across multiple clients.
Partner with onshore PMs and Solutions team for estimation reviews, contract inputs, and change management.
Contribute to pre-sales efforts – participate in RFP responses, solutioning calls, and staffing plans.
Ensure delivery quality, SLA adherence, and proactive risk mitigation for all assigned accounts.
Facilitate bot performance reviews, production health checks, and stabilization planning.

Required Skills & Experience

6+ years of hands-on UiPath delivery experience (StudioX, Orchestrator, Test Suite, Insights).
Strong program/project management experience in offshore delivery model with 15+ FTE teams.
Proven client-facing skills – stakeholder management, client presentations, and escalation handling.
Healthcare domain knowledge: Payer/Provider workflows, EPIC, Trizetto/FACETS, or equivalent EHR platforms.
Experience managing Fixed Price and T&M engagements simultaneously across clusters.
Familiarity with RPA bot lifecycle: design, build, test, deploy, and support phases.
Exposure to AI-augmented automation and automation COE operations is a plus.
Strong communication, team leadership, and cross-timezone collaboration skills.

GOOD TO HAVE

UiPath Advanced Developer or Solution Architect certification.
Experience with NASCO, CIGNA, Ascension, or similar healthcare clients.
Knowledge of Agile/Scrum delivery frameworks for RPA programs.

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