Job Description
ROLE OVERVIEW
Senior Delivery Manager will lead offshore delivery for UiPath/RPA engagements across healthcare clients (Payer, Provider, Health Plans). The role demands strong client-facing capabilities, end-to-end RPA program ownership, and the ability to manage multi-cluster delivery teams in a high-growth environment.
ROLE DETAILS
Location
Offshore (India)
Reports To
Associate Director – UiPath Offshore / Cluster Leader
Experience
10–14 Years (RPA/UiPath 6+ Years)
Engagement Type
Client Facing | Program Delivery | T&M / Fixed Bid
Domain
Healthcare – Payer, Provider, Health Plans
Key Responsibilities
- Own end-to-end offshore delivery for UiPath engagements across assigned clusters (T&M and Fixed Bid).
- Serve as the primary offshore point of contact for client stakeholders – build trust and manage escalations.
- Drive Day-0 readiness, team onboarding, SOW compliance, milestone tracking, and delivery governance.
- Manage cross-functional offshore teams including developers, architects, and QA across multiple clients.
- Partner with onshore PMs and Solutions team for estimation reviews, contract inputs, and change management.
- Contribute to pre-sales efforts – participate in RFP responses, solutioning calls, and staffing plans.
- Ensure delivery quality, SLA adherence, and proactive risk mitigation for all assigned accounts.
- Facilitate bot performance reviews, production health checks, and stabilization planning.
Required Skills & Experience
- 6+ years of hands-on UiPath delivery experience (StudioX, Orchestrator, Test Suite, Insights).
- Strong program/project management experience in offshore delivery model with 15+ FTE teams.
- Proven client-facing skills – stakeholder management, client presentations, and escalation handling.
- Healthcare domain knowledge: Payer/Provider workflows, EPIC, Trizetto/FACETS, or equivalent EHR platforms.
- Experience managing Fixed Price and T&M engagements simultaneously across clusters.
- Familiarity with RPA bot lifecycle: design, build, test, deploy, and support phases.
- Exposure to AI-augmented automation and automation COE operations is a plus.
- Strong communication, team leadership, and cross-timezone collaboration skills.
GOOD TO HAVE
- UiPath Advanced Developer or Solution Architect certification.
- Experience with NASCO, CIGNA, Ascension, or similar healthcare clients.
- Knowledge of Agile/Scrum delivery frameworks for RPA programs.
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