This role is for one of our clients
Company Name: Human Capitalists

Industry: Technology, Information and Internet

Seniority level: Associate level

Min Experience: 2 years

Location: Bengaluru, NCR, Gurgaon, Gurugram

JobType: full-time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Seeking an Account Manager to drive revenue growth from its existing customer base. This is a revenue-focused role, not a relationship management position, with a clear emphasis on expanding new revenue from existing accounts through cross-selling new lines of business, upselling on volume and adoption, managing contract renegotiations at renewal, and closing referral-sourced deals. The role involves close collaboration with customer success managers, product, and account executives to maximize expansion opportunities and shape the product roadmap.

Key Responsibilities

Cross-sell new lines of business into existing accounts including Instagram, voice, email, and app
Upsell on volume and adoption to drive deeper product usage and higher contract values at renewal
Run demos for every new line of business launched, tailored to each brand's context
Close commercials end-to-end on standard deals, escalating large or complex ones to an AE
Own referral pipeline from existing customers and work warm leads sourced by CSMs
Mine account data such as usage, attribution, and contract timing to identify expansion opportunities proactively
Loop Product in when a deal requires features not yet available, helping shape the roadmap from the field

Qualifications

2 to 4 years in a closing role such as Account Management, Inside Sales, or AE, with proven warm-deal closing
Ability to run a product demo live, off-script, and tie features to a brand's specific problem
Revenue-first mindset with strong relationship instincts, focused on growing the number
Comfort with data, including pulling usage and attribution numbers to build a case before calls
Commercial fluency, including scoping deals, handling pricing pushback, and navigating renewals
Bonus: experience selling to D2C brands, the Shopify ecosystem, or martech and conversational AI

Required Skills
Account Management, Inside Sales, AE, Warm-deal closing, Product demo, Cross-selling, Upselling, Contract negotiation, Referral management, Data analysis, Commercial fluency, D2C sales, Shopify ecosystem, Martech, Conversational AI

Benefits & Perks

Category leadership in conversational AI, defining a fast-growing layer in Indian commerce
Opportunity to drive real revenue impact, measured by GMV for brands
Access to an existing customer base, providing a warm pipeline from day one
AI-first culture, deeply using AI in building and operating workflows, content, and product
Founding-team proximity, reporting directly to the Co-Founder with a clear path to lead the expansion function

Account Manager (Expansion)