This role is for one of our clients
Company Name: Human Capitalists
Industry: Technology, Information and Internet
Seniority level: Associate level
Min Experience: 2 years
Location: Bengaluru, NCR, Gurgaon, Gurugram
JobType: full-time
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Seeking an Account Manager to drive revenue growth from its existing customer base. This is a revenue-focused role, not a relationship management position, with a clear emphasis on expanding new revenue from existing accounts through cross-selling new lines of business, upselling on volume and adoption, managing contract renegotiations at renewal, and closing referral-sourced deals. The role involves close collaboration with customer success managers, product, and account executives to maximize expansion opportunities and shape the product roadmap.
Key Responsibilities
- Cross-sell new lines of business into existing accounts including Instagram, voice, email, and app
- Upsell on volume and adoption to drive deeper product usage and higher contract values at renewal
- Run demos for every new line of business launched, tailored to each brand's context
- Close commercials end-to-end on standard deals, escalating large or complex ones to an AE
- Own referral pipeline from existing customers and work warm leads sourced by CSMs
- Mine account data such as usage, attribution, and contract timing to identify expansion opportunities proactively
- Loop Product in when a deal requires features not yet available, helping shape the roadmap from the field
Qualifications
- 2 to 4 years in a closing role such as Account Management, Inside Sales, or AE, with proven warm-deal closing
- Ability to run a product demo live, off-script, and tie features to a brand's specific problem
- Revenue-first mindset with strong relationship instincts, focused on growing the number
- Comfort with data, including pulling usage and attribution numbers to build a case before calls
- Commercial fluency, including scoping deals, handling pricing pushback, and navigating renewals
- Bonus: experience selling to D2C brands, the Shopify ecosystem, or martech and conversational AI
Required Skills
Account Management, Inside Sales, AE, Warm-deal closing, Product demo, Cross-selling, Upselling, Contract negotiation, Referral management, Data analysis, Commercial fluency, D2C sales, Shopify ecosystem, Martech, Conversational AI
Benefits & Perks
- Category leadership in conversational AI, defining a fast-growing layer in Indian commerce
- Opportunity to drive real revenue impact, measured by GMV for brands
- Access to an existing customer base, providing a warm pipeline from day one
- AI-first culture, deeply using AI in building and operating workflows, content, and product
- Founding-team proximity, reporting directly to the Co-Founder with a clear path to lead the expansion function
