Technical Support Engineer Job Posting

Technical Support Engineer (Measurement Instruments & Environmental Sensors)

Employment Type: Full-time Employee

Work Location: Toda City, Saitama Prefecture (Nearest Station: JR Toda-Koen Station)

Reports To: Technical Department Manager

■ Attractive Features of This Position

You will work with cutting-edge measurement instruments used worldwide.
You can contribute to fields of high social significance such as meteorology, environment, disaster prevention, and infrastructure.
You will be exposed to global technology through collaboration with the US headquarters.

■ Working Conditions|Terms· Work Location: Toda City, Saitama Prefecture (Nearest Station: JR Toda-Koen Station)

Working Days/Hours: 5 days per week, flex system (10:00-15:00 core time), 40 hours per week full-time
Employment Type: Full-time Employee
Salary: Negotiable based on experience and skills

Key Responsibilities

■ Job Description

At Campbell Scientific Japan, you will be responsible for providing technical support for data loggers and various sensors manufactured by our US headquarters. Although these are highly niche products, we will provide responsible guidance until you are able to handle them, as long as you are motivated.

Our customers are mainly universities, research institutions, government agencies, and infrastructure companies, and our products are used in a wide range of applications, including weather observation, environmental monitoring, civil engineering and disaster prevention, and energy.

The main duties are as follows.

Technical Support
Responding to customer inquiries about products
Explaining the specifications of data loggers and various sensors
Explaining how to use and configure products
Investigating causes and providing technical support when problems occur
System Installation & On-site Support
Installation and adjustment of observation equipment at sites
Consultations with customers and on-site support
Business trips to various locations within Japan (may require overnight stays)
Equipment Inspection & Repair Support
Troubleshooting and functional verification of malfunctioning equipment
Pre-repair inspection and testing (Actual repairs are primarily conducted at our US headquarters)
Arranging shipment of repair items to our US headquarters
Obtaining repair estimates and explaining them to customers
Reporting repair details and coordinating with customers
Measurement System Configuration and Programming

Data loggers use Campbell Scientific's proprietary programming language based on Basic. Training is provided until proficiency is achieved through OJT.

Creating data logger programs
Sensor configuration
Building measurement systems
Equipment Modification and Technical Work

Modifying and assembling equipment to meet customer applications

Sensor cable modification
Equipment assembly and adjustment
Light work using tools
Trade Show and Conference Support
Product display at trade shows and conferences
Technical explanations

■ Primary Sensors Handled

Sensors range from common types like thermometers, hygrometers, barometers, rain gauges, pyranometers, and anemometers to more specialized ones, requiring broad knowledge and continuous learning.

You will gain extensive knowledge of measurement technologies.

■ Required Qualifications

Ability to read English manuals or willingness to learn
Comfortable communicating via email in English with the US headquarters
Capable of customer support in Japanese (phone, visits, meetings)
Able to travel overnight for business trips
Possession of a standard driver's license and ability to drive safely

■ Preferred Experience/Skills

Candidates with the following experience are preferred:

Experience handling mechanical/electronic equipment
Knowledge of measurement instruments and sensors
Experience with meteorological observation equipment
Experience using data loggers
Knowledge of electrical circuits and measurement technology
Knowledge of network equipment

■ Software Used

Microsoft Office (Outlook, Excel, Teams, etc.)
Data logger configuration software
Basic data analysis (primarily Excel)
2D design drawing software

■ Desired Candidate Profile

Motivation to continuously learn new technologies
Ability to act proactively rather than passively
Ability to mediate and coordinate between customers, sales, and headquarters
Ability to identify customer needs through technical support and contribute to sales activities

Additionally, since the role involves not only office work but also field tasks (outdoor work, installation work, etc.), candidates comfortable with physically active work are welcome.

Research and Technical Solutions Lead