Job Summary

Join our dynamic team as a TM-Policy Servicing specialist where you will leverage your expertise in insurance products and customer service to enhance our policy administration processes. With a focus on auto policy admin and property & casualty insurance you will play a crucial role in delivering exceptional service to our clients. This hybrid role offers rotational shifts providing flexibility and a diverse work environment.

Responsibilities

Oversee the policy servicing operations to ensure efficient and accurate processing of insurance policies.
Collaborate with cross-functional teams to streamline policy administration workflows and improve service delivery.
Provide expert guidance on insurance products focusing on auto policy admin and property & casualty insurance.
Analyze customer service metrics to identify areas for improvement and implement strategic solutions.
Develop and maintain strong relationships with clients to ensure satisfaction and retention.
Implement best practices in policy servicing to enhance operational efficiency and customer experience.
Monitor industry trends and regulatory changes to ensure compliance and adapt strategies accordingly.
Facilitate training sessions for team members to enhance their knowledge of insurance products and customer service techniques.
Utilize data analytics to drive decision-making and optimize policy servicing processes.
Coordinate with IT teams to integrate technology solutions that support policy administration and customer service.
Lead initiatives to enhance the hybrid work model ensuring seamless communication and collaboration among team members.
Manage rotational shifts effectively to maintain consistent service levels and meet client expectations.
Contribute to the companys purpose by delivering high-quality policy servicing that positively impacts society. Qualifications
Possess a strong understanding of insurance products particularly in auto policy admin and property & casualty insurance.
Demonstrate excellent customer service skills with the ability to resolve complex issues efficiently.
Have experience in policy administration and a track record of improving service delivery.
Show proficiency in data analytics and the ability to leverage insights for strategic decision-making.
Exhibit strong communication skills to foster collaboration and build client relationships.
Be adaptable to rotational shifts and hybrid work environments ensuring flexibility and productivity.
Display knowledge of industry regulations and the ability to ensure compliance in policy servicing operations.

Certifications Required

Certified Insurance Service Representative (CISR) Property & Casualty Insurance Certification