Role Overview

We are seeking a strategic and execution-focused Senior Director – Talent Acquisition to lead large-scale hiring operations within a fast-paced BPO environment. This role will be responsible for driving end-to-end talent acquisition strategy, managing high-volume hiring across multiple geographies, and building scalable recruitment frameworks to support a workforce of 4,000+ employees.

The ideal candidate will bring deep expertise in BPO hiring, workforce planning, stakeholder management, and recruitment transformation, with a strong focus on operational excellence and candidate experience.

Key Responsibilities

Strategic Leadership

Define and execute the Talent Acquisition strategy aligned with business growth plans and workforce demand
Partner with senior leadership to forecast hiring needs and develop long-term talent pipelines
Drive innovation in recruitment through technology, analytics, and process optimization

High-Volume Hiring & Delivery

Lead large-scale hiring operations across voice, non-voice, and support functions within the BPO ecosystem
Ensure timely fulfillment of hiring targets while maintaining quality-of-hire metrics
Oversee bulk hiring drives, campus programs, vendor partnerships, and walk-in initiatives

Team Leadership & Span Management

Manage and mentor a large Talent Acquisition team, including regional heads, managers, and recruiters
Drive team performance through KPIs, SLAs, and continuous capability building
Handle a span of control supporting 4,000+ employees across multiple locations

Stakeholder Management

Collaborate with business leaders, HRBPs, and operations heads to ensure alignment on hiring priorities
Act as a trusted advisor to leadership on talent market trends and hiring strategies

Process Excellence & Transformation

Standardize and optimize recruitment processes to improve efficiency, cost, and turnaround time
Implement and leverage ATS, recruitment analytics, and automation tools
Drive employer branding initiatives to attract top talent in competitive markets

Vendor & Cost Management

Manage relationships with recruitment agencies, job portals, and external partners
Optimize cost-per-hire and recruitment budgets without compromising quality

Compliance & Governance

Ensure adherence to hiring policies, diversity & inclusion goals, and regulatory requirements
Maintain data integrity and reporting accuracy across recruitment systems

Key Metrics of Success

Time to fill & time to hire
Cost per hire
Quality of hire & attrition rates
Offer-to-join ratio
Hiring SLA adherence
Candidate experience scores

Qualifications & Experience

18+ years of experience in Talent Acquisition, with significant exposure to BPO/ITES hiring with at least 5 years in a senior leadership role
Proven track record of managing high-volume hiring at scale
Strong leadership experience managing large teams across geographies
Expertise in recruitment analytics, workforce planning, and TA technology platforms
MBA/PGDM in HR or equivalent preferred

Key Competencies

Strategic thinking with strong execution capability
Data-driven decision making
Stakeholder influencing and executive presence
Operational excellence in high-volume hiring
Change management and transformation leadership

Senior Director – Talent Acquisition (BPO)