Vpn, Dns, Dhcp, Outlook, O365, Itsm, Service Now, Windows Server, Exchange, Ticketing Tool, Technical Support, Trouble Shooting, Service Desk, Active Directory, Microsoft Application

Problem Solving, Customer Interaction, Familiarity with CRM software, Inside Sales Support, Technical Support, Product Knowledge, Documentation

Basic to advanced knowledge of computers software, Working knowledge of internet and networking, Familiarity with CRM tools like Salesforce and ServiceNow, Technical Functional Skills

Servicenow, Application Support, JIRA, IT Support, Technical Support, infrastructure concepts

Servicenow, Application Support, IT Support, JIRA, Technical Support, Incident ticket management tools, Basic OS application and infrastructure concepts

Debugging, diagnosing, Wireless Systems, technical support, Troubleshooting, electro mechanical equipment, computer systems, Software, Repairing

Gcp, AWS, Kubernetes, Azure, Cloud Computing, Technical Support, FinOps

Saas, UEM, Problem-solving, Troubleshooting, technical support

ticketing software , Ms Azure, Office 365, Technical Support, Cloud products