Job Summary

We are seeking an experienced Infra Dev Specialist with 6 to 9 years of experience to join our team. The ideal candidate will have expertise in ServiceNow Platform Admin ServiceNow Integration Hub and ServiceNow CSM. This role involves working in a hybrid model with a focus on enhancing our infrastructure capabilities. The candidate will contribute to asset and wealth management projects ensuring seamless integration and efficient service delivery.

Responsibilities

Oversee the administration and maintenance of the ServiceNow platform to ensure optimal performance and reliability.
Implement and manage ServiceNow Integration Hub to facilitate seamless data exchange across systems.
Develop and execute integration strategies to enhance ServiceNow CSM capabilities and improve customer service processes.
Collaborate with cross-functional teams to identify and resolve technical issues ensuring smooth operations.
Provide technical expertise in ServiceNow integrations ensuring alignment with business objectives and requirements.
Design and implement solutions that enhance the efficiency and effectiveness of asset and wealth management processes.
Monitor system performance and conduct regular audits to ensure compliance with industry standards and best practices.
Lead efforts to automate workflows and processes reducing manual intervention and increasing productivity.
Analyze user requirements and translate them into technical specifications for system enhancements.
Conduct training sessions and workshops to educate team members on ServiceNow functionalities and best practices.
Support the development of documentation and technical reports to facilitate knowledge sharing and continuous improvement.
Evaluate emerging technologies and recommend solutions that align with organizational goals and objectives.
Ensure all solutions are scalable secure and aligned with the companys strategic vision.

Qualifications

Possess strong expertise in ServiceNow Platform Admin with a proven track record of successful implementations.
Demonstrate proficiency in ServiceNow Integration Hub with the ability to design and manage complex integrations.
Have experience in ServiceNow CSM with a focus on improving customer service processes and outcomes.
Experience in asset and wealth management is a plus providing valuable insights into industry-specific challenges.
Exhibit strong problem-solving skills and the ability to work collaboratively in a hybrid work environment.
Show a commitment to continuous learning and staying updated with the latest industry trends and technologies.
Possess excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.

Certifications Required

Certified ServiceNow Administrator Certified Implementation Specialist - ServiceNow CSM