Position Overview:

Inspect guest rooms, public areas, pool, etc., after cleaning by Housekeepers to ensure quality standards.
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare, distribute, and communicate changes in room assignments.
Communicate issues to the next shift.
Complete required paperwork.

Management and Staff Support:

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
Ensure adherence to company policies and safety/security procedures.
Report maintenance problems, safety hazards, accidents, or injuries, and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information and protect company assets.

Guest Service:

Welcome and acknowledge all guests according to company standards.
Anticipate and address guests service needs and assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Listen and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.

Physical Requirements:

Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance; over 55 pounds with assistance.
Push and pull a loaded housekeeping cart and work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enter and locate work-related information using computers and/or point of sale systems.
Read and visually verify information in a variety of formats (e.g., small print).

Other Responsibilities:

Preferred Qualifications:

Additional Information:

Marriott International is an equal opportunity employer.
Committed to diversity, inclusion, and non-discrimination on any protected basis (disability, veteran status, etc.).

Housekeeping Executive