Housekeeping Executive

Position Overview:

• Inspect guest rooms, public areas, pool, etc., after cleaning by Housekeepers to ensure quality standards.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments.
• Communicate issues to the next shift.
• Complete required paperwork.

Management and Staff Support:

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
• Ensure adherence to company policies and safety/security procedures.
• Report maintenance problems, safety hazards, accidents, or injuries, and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.

Guest Service:

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests service needs and assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Listen and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards.

Physical Requirements:

• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance; over 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats (e.g., small print).

Other Responsibilities:

• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications:

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None.

Additional Information:

• Marriott International is an equal opportunity employer.
• Committed to diversity, inclusion, and non-discrimination on any protected basis (disability, veteran status, etc.).