Job Summary:

We are seeking a detail-oriented and customer-focused Junior Process Associate to support shipment coordination and logistics operations. The role involves close coordination with shippers, carriers, customers, and internal teams to ensure smooth shipment handling, accurate documentation, and timely system updates.

Your Responsibilities:

Coordinate end-to-end shipment activities to ensure timely and accurate execution
Communicate and coordinate with shippers, carriers, customers, and internal teams on shipment-related matters
Review shipping and logistics documents in line with SOPs and client requirements
Track shipments and proactively follow up with relevant stakeholders for status updates
Update systems accurately and on time, including uploading required documentation into applicable platforms
Provide professional and responsive phone and email support
Identify operational issues and escalate them effectively with clear, accurate, and detailed information
Contribute positively to a collaborative and productive work environment
Demonstrate flexibility and support scope expansion or additional responsibilities as required

Requirements

Your Qualifications:

Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field
Fresher or 1-2 years of experience in Freight Forwarding (FFW) or related supply chain/logistics roles
Willingness and flexibility to work in rotational shifts, including night shifts and weekends, based on business needs
Basic understanding of shipment coordination and logistics processes is preferred

Your Competencies:

Technical:

E-commerce Platform Proficiency
Customer Service Management
Proficiency in logistics management systems and tools
Excellent problem-solving and analytical abilities

Behavioral:

Teamwork and Collaboration
Strong communication and stakeholder management skills
Quality and Results focused
Learning Agility
Business Acumen
Strategic Thinking
Adaptability and Flexibility
Negotiation and influence
Emotional Intelligence
Decision Making

Junior Process Associate

Associate - Customer Service - Voice Process