Rest Apis, JIRA, Genesys Cloud CX development, Data Actions, bot flow design and development, Genesys Cloud Architect flow configuration, SAP C4S integrations, Scrum methodologies

.NET Framework, Soap, Json, HTML, REST, Javascript, Xml, Genesys Cloud CX, Genesys Engage, PureCloud, SQL Database Management, Multi-Cloud platforms

Javascript, Web Services, Node.js, Rest Apis, Python, conversational AI solutions, workflow automation platforms, Genesys Cloud CX, chatbots

Genesys eServices, Genesys Chat, Genesys mobile Services, Genesys Cloud CX PureCloud, Genesys Co-browse

Json, Rest Apis, Javascript, call email chat queueing strategies, Genesys Cloud CX, IVR scripting, Google Dialogflow, flow design, Amazon Lex, Agile development processes, Omnichannel routing, BOT-Handoff, Architect tool, Lambda functions