About Maison X

Maison X was created to bring that same sense of refinement into the pieces you reach for everyday the shirts you live in, the fabrics that move with you, the silhouettes that feel effortless.Inspired by European minimalism and built with Indian craftsmanship, our approachis simple: better fabrics, better fits, better value.

Role Overview

We're hiring Customer Support Intern responsible for engaging with customers across different stages of their journey - from understanding their profile to driving conversions and reducing returns.This high-ownership, target-driven role suits someone who enjoys speaking to customers and thrives in a fast-paced environment.

Key Responsibilities

Customer Profiling & Feedback. Call customers to understand:
Preferences
Buying behavior
Feedback on products
Maintain structured data for insights
Abandoned Cart Conversion
Reach out to customers who abandoned their carts before checkout
Understand objections and drive conversions
Meet daily/weekly conversion targets
Return Retention Calls
Speak with customers who have raised return requests
Attempt to Convert returns into exchanges
Attempt to Gather actionable feedback

What We're Looking For

Minimum 6 months of experience in Inside Sales / Customer Support (Voice)
Strong communication skills (Hindi and English both)
Comfortable with cold calling & follow-ups
Number-driven mindset - enjoys chasing targets
High energy, hustle, and optimism
Ability to handle objections and think on feet

What We're Offering

Hands-on exposure to D2C brand building
Direct impact on revenue & customer experience
Fast learning environment with high ownership
5 Days Working (2 Week Offs)

How To Apply

Note: This is a paid internship.Skills: ownership,voice process,returns,customer