ticketing systems , service availability , Application Performance, cloud computing concepts, networking fundamentals, cloud connectivity, Troubleshooting, account access, IT service management practices, case management systems, hybrid cloud services

Github, PostgreSQL, Mssql, Networks, Web Applications, Scripting, online payment system integrations, software configurations, enterprise SaaS, Relational Databases, internet communication protocols, streaming video playback

Network Issues, Troubleshooting, Technical support, Windows operating systems

Apis, Automation Tools, Problem-solving, Customer Support, CRM Tools, AI platforms such as ChatGPT, prompt engineering, SaaS platforms