Job Description for IN Technical Support Representative - Hybrid Cloud Services
Detail Information
Job Title: IN Technical Support Representative - Hybrid Cloud Services
Company: NCG
Location: Subramanya Arcade, Grd-3rd Flrs No 12, Bangalore, KA, IND
Experience Required:
Open Positions: 1
Posting Date: 2026-04-19
Employment Type: Full-time
Overview:
The Technical Support Representative - Hybrid Cloud Services provides frontline technical assistance to customers and internal users supporting hybrid cloud environments. This role is responsible for diagnosing issues, resolving service requests, and ensuring a high-quality support experience across cloud and on-premises systems. The position requires strong communication skills, problem-solving ability, and the capacity to work effectively in a fast-paced, customer-facing environment. As part of the Communication sector, the role helps maintain service continuity, improve user satisfaction, and support operational reliability for cloud-based services. This is a hybrid support position that may involve coordinating across technical teams to troubleshoot incidents, document resolutions, and escalate complex issues when needed.
We are looking for IN Technical Support Representative - Hybrid Cloud Services in the Communication sector:
- Provide first-line technical support for hybrid cloud service issues via phone, email, ticketing systems, or chat.
- Troubleshoot and resolve basic to intermediate incidents related to cloud connectivity, account access, service availability, and application performance.
- Document customer interactions, issue details, troubleshooting steps, and resolutions accurately in the support system.
- Escalate unresolved or high-priority incidents to appropriate internal teams while maintaining ownership and follow-up.
- Guide users through step-by-step solutions and ensure timely communication on case status and resolution progress.
- Monitor recurring issues and identify patterns that may indicate broader service or configuration problems.
- Collaborate with cross-functional technical teams to support service restoration and root cause analysis.
- Maintain up-to-date knowledge of hybrid cloud platforms, support processes, and service policies.
You Might Be Our Ideal Match If You:
- 1 to 3 years of experience in technical support, service desk, or customer support for cloud or IT services.
- Strong troubleshooting skills with the ability to diagnose technical issues systematically.
- Excellent verbal and written communication skills with a customer-focused approach.
- Ability to work in a hybrid support environment and manage multiple cases or priorities effectively.
- Basic understanding of cloud computing concepts, networking fundamentals, and IT service management practices.
- Experience using ticketing or case management systems to track and resolve support requests.
- Willingness to work in rotational shifts or as required by operational support coverage.
Education:
Bachelor's degree in Computer Science, Information Technology, Electronics, or a related technical discipline.
Overview
- The Technical Support Representative - Hybrid Cloud Services provides frontline technical assistance to customers and internal users supporting hybrid cloud environments.
- This role is responsible for diagnosing issues, resolving service requests, and ensuring a high-quality support experience across cloud and on-premises systems.
- The position requires strong communication skills, problem-solving ability, and the capacity to work effectively in a fast-paced, customer-facing environment.
- As part of the Communication sector, the role helps maintain service continuity, improve user satisfaction, and support operational reliability for cloud-based services.
- This is a hybrid support position that may involve coordinating across technical teams to troubleshoot incidents, document resolutions, and escalate complex issues when needed.
Key Responsibilities
- Provide first-line technical support for hybrid cloud service issues via phone, email, ticketing systems, or chat.
- Troubleshoot and resolve basic to intermediate incidents related to cloud connectivity, account access, service availability, and application performance.
- Document customer interactions, issue details, troubleshooting steps, and resolutions accurately in the support system.
- Escalate unresolved or high-priority incidents to appropriate internal teams while maintaining ownership and follow-up.
- Guide users through step-by-step solutions and ensure timely communication on case status and resolution progress.
- Monitor recurring issues and identify patterns that may indicate broader service or configuration problems.
- Collaborate with cross-functional technical teams to support service restoration and root cause analysis.
- Maintain up-to-date knowledge of hybrid cloud platforms, support processes, and service policies.
Requirements
- 1 to 3 years of experience in technical support, service desk, or customer support for cloud or IT services.
- Strong troubleshooting skills with the ability to diagnose technical issues systematically.
- Excellent verbal and written communication skills with a customer-focused approach.
- Ability to work in a hybrid support environment and manage multiple cases or priorities effectively.
- Basic understanding of cloud computing concepts, networking fundamentals, and IT service management practices.
- Experience using ticketing or case management systems to track and resolve support requests.
- Willingness to work in rotational shifts or as required by operational support coverage.
Education
- Bachelor's degree in Computer Science, Information Technology, Electronics, or a related technical discipline.
