Power Bi, Azure Ad, Sailpoint, Dax, Cyberark, Sql, Okta, Entra ID, IAM platforms

Cloud security, Power Automate, PowerShell, Encryption, Office 365, Powerbi, Firewalls, Siem, XDR Defender for Endpoints, Iso, Active Directory, Anti-virus, CIS, Tenable Patch Vulnerability Management, SANS, nist, Vulnerability scanners, Netskope, Microsoft Sentinel, Email Security monitoring

Anti-virus installation and centralised deployment management tools e.g. Sophos, WAN LAN Technologies, Wi-Fi Technologies specifically Meraki, Email management security particularly Mimecast, Mobile Telephony iOS and Android, Remote Secure access VPN solutions particularly FortiClient, Audio Visual and video conference technologies and hardware, Service Desk call logging software Fresh Service, Desktop Imaging Windows Mac, MDM – Intune, Microsoft Windows versions 10 – 11, Secure file sharing system particularly Egnyte, Apple iOS installation configuration and troubleshooting, Microsoft Office 365 administration, Active Directory user and group administration

Android, Macos, Windows 10, Ios, Basic PowerShell scripting, Airwatch, Microsoft Intune Endpoint Manager, Understanding of ITIL processes

email clients , Servicenow, Dns, Jira, Windows, Vpn, Linux, Macos, Hardware Troubleshooting, Active Directory, remote desktop tools, ITSM tools

mimecast , Wan, Networking Lan, Ios, Microsoft 365, Macos, Windows 10, Active Directory, Android device support, Wi-Fi Meraki, Secure file sharing Egnyte, Service Desk tools Freshservice, MDM Intune, Endpoint email security Sophos, AV video conferencing systems, VPN remote access FortiClient

Servicenow, Windows 10, Macos, Jira Service Management

Microsoft Intune, Service Now, Technical Troubleshooting, Windows Operating System, Active Directory, ITIL certification, Ticketing System

Windows Server, Unix, Data Centre Operations, Service Desk, Active Directory, Customer Support