Summary:

This role focuses on production support for the LoanIQ application. The primary responsibilities include assisting Business Analysts and Business Partners in troubleshooting issues, working with the LoanIQ Vendor, Finastra, to resolve software issues, and handling all necessary software upgrades or installations.

Responsibilities:

Provide technical support and troubleshoot LoanIQ issues.
Partner with LoanIQ Business Analysts to provide solutions as requested by Business Partners.
Complete any necessary upgrades or installations of LoanIQ software.
Resolve identified security vulnerabilities.
Work in a highly collaborative and fast-paced environment with a diverse team across multiple areas of the IT department and the business.
Participate in preparing technical and procedural documentation required in application system development.
Execute solutions for programming system operations, including encoding, testing, debugging, and documenting programs.

Requirements:

Degree or equivalent experience desired.
At least 4 years of experience in software development or support, with preferably at least 1 year of LoanIQ related experience.
Understanding of Financially Significant Applications and Sarbanes-Oxley practices.

Required Skills:

Experience in working with LoanIQ or similar accounting systems, SQL/PL-SQL, and maintaining Windows and Linux servers.
Proven strong communication skills with the ability to communicate with both technical-minded and business-minded individuals.
Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems.

Preferred Skills:

Ensures capture of lessons to be learned from problem-solving efforts.
Organizes potential problem solvers and leads problem resolution efforts.
Uses varying problem-solving approaches and techniques as appropriate.
Contributes to standard practices for problem-solving approaches, tools, and processes.
Analyzes and synthesizes information and devises alternative resolution strategies.
Develops successful resolutions to critical or wide-impact problems.
Assesses the current technology environment, expressed needs, and initiatives of client organizations.
Uses an effective consulting method to present technology solutions that resolve stated client business issues.
Advises clients regarding a family of specific products, technologies, or services in a technology domain.
Demonstrates basic competence and sound business knowledge regarding specific products, technologies, or services within a domain of technology expertise.
Achieves a consulting relationship rating of professional by delivering timely, meaningful advice meeting business needs in a narrow set of specific technologies.

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Application Support Engineer

ARCON Application Support Engineer

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