Admissions Counsellor (Individual Contributor)

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Important:

Interested and eligible candidates are requested to submit their application through the Google Form link provided.

Application link:https://forms.gle/JwyBHzWyQRDZFHdv7

Location: Bengaluru | Work from Office

About upGrad School of Technology:

upGrad School of Technology (uGSoT) is a next-generation undergraduate technology institution focused on strong academic foundations, real-world outcomes, and long-term career success.

Admissions at uGSoT is a high-involvement, consultative function. It requires thoughtful, ethical engagement with both students and parents, helping them make informed decisions about one of the most important investments of their lives.

Role Overview:

The Admissions Counsellor is an individual contributor role responsible for owning end-to-end admissions conversations and driving conversions across the funnel through credible counselling, clarity, and follow-through.

This is not a people-management role.

You will be accountable for your own pipeline, outcomes, and the quality of experience delivered to students and parents.

Key Responsibilities:

1. End-to-End Admissions Counselling

Own student and parent conversations from first contact to enrollment
Conduct detailed need-assessment and eligibility discussions
Explain programs, outcomes, timelines, and policies with clarity and honesty
Guide families through application, offer, and enrollment decisions

2. Funnel & Conversion Ownership

Own individual conversion metrics across:
Lead Application
Offer Acceptance (O2A)
Acceptance Enrollment
Proactively manage:
Stalled cases
Fence-sitters
High-intent and high-risk leads
Ensure timely follow-ups aligned with admissions cycles and deadlines

3. High-Quality Parent & Student Experience

Handle parent conversations with maturity and confidence
Address concerns around ROI, outcomes, and long-term career pathways
Maintain a consultative tone focused on fit, not pressure
Escalate complex cases appropriately when required

4. Process Discipline & CRM Hygiene

Maintain accurate and timely CRM updates
Follow admissions policies, communication standards, and compliance norms
Ensure clean documentation across applications, offers, and enrollments

5. Ethics, Professionalism & Ownership

Uphold ethical admissions standards at all times
Take ownership of outcomes, learnings, and continuous improvement
Collaborate with peers and managers to share best practices

Ideal Candidate Profile:

1–3 years of experience in:
Admissions counselling
Education sales
Inside sales (high-ticket, consultative)
Strong experience in parent-facing conversations is highly preferred
Experience with structured funnels, targets, and CRMs is required

What We're Looking For:

Strong communication and listening skills
Ability to explain complex programs simply and honestly
Comfort with targets without compromising integrity
High ownership mindset and process discipline

Admissions Counsellor

Academic Counsellor – Online Admissions