Role Overview

We are seeking a Salesforce Media Cloud Functional Developer with 4+ years of Salesforce CRM implementation experience and 2+ years of hands-on experience with Salesforce Media Cloud or Communications Cloud. In this role, you will design, configure, and implement Salesforce solutions tailored to media and entertainment industry workflows, bridging business requirements and technical delivery while working closely with stakeholders, architects, and developers to drive successful CRM and revenue management outcomes.

Key Responsibilities

Gather, analyze, and translate business requirements into Salesforce Media Cloud functional designs and solution documentation
Configure and implement Salesforce Media Cloud features including Order Management, Revenue Cloud, and advertising sales workflows
Design and maintain data models, page layouts, flows, validation rules, and permission sets
Lead and participate in workshops, sprint reviews, and stakeholder demos
Support integration design between Salesforce and third-party media platforms (ad servers, traffic systems, billing systems)
Conduct system testing (SIT/UAT) and support end-user acceptance testing
Create functional specifications, process flows, and user stories
Provide post-go-live support and continuous improvement recommendations
Collaborate with technical developers on Apex, LWC, and API-based customization

Required Skills & Experience

Strong understanding of media industry processes: ad sales, order-to-cash, campaign management, audience targeting
Proficiency with Salesforce Sales Cloud, Service Cloud, and Revenue Cloud (CPQ/Billing)
Experience with OmniStudio (FlexCards, OmniScripts, DataRaptors, Integration Procedures)
Familiarity with Salesforce Flow, Process Builder, and declarative automation tools
Experience writing user stories, functional specs, and process documentation
Strong facilitation and client-facing communication skills

Preferred Qualifications

Salesforce Certified Administrator or Platform App Builder
Salesforce Media Cloud or Communications Cloud certification
Experience with Vlocity/Industries product suite
Exposure to agile/scrum delivery methodologies
Knowledge of advertising ecosystem tools (FreeWheel, GAM, Wide Orbit) is a plus
Experience with data migration and ETL processes

Education

Bachelor's degree in Computer Science, Information Systems, Business, or a related field
Salesforce certifications are strongly preferred and will be validated during the hiring process