MOHALI LOCATION ONLY WORK FROM OFFICE JOB

Process: Chat & Email Support (Non-Voice)

Work Mode: Rotational Shifts (24/7)

About the Role

We are hiring Customer Service Executives (CSEs) for Chat and Email Support. This is a non-voice role focused on assisting customers through written communication, resolving queries efficiently, and delivering a professional and seamless service experience.

Compensation

CTC: ₹3.36 LPA
Compensation is subject to applicable deductions as per company policy.

Key Responsibilities

Handle customer queries via chat and email support
Provide timely, accurate, and quality-driven responses
Resolve customer issues with empathy, professionalism, and clarity
Maintain and update customer records and interaction logs
Meet defined KPIs such as response time, quality scores, and productivity
Adhere to company policies, processes, and service standards

Eligibility Criteria

Minimum qualification: 12th Pass (Graduates preferred)
Strong written communication skills in English
Basic computer proficiency
Willingness to work in rotational shifts, including night shifts
Prior BPO/customer support experience is an added advantage but not mandatory

Shift & Break Details

10-hour total shift duration, which includes:
9 working hours + 1-hour break
Rotational shifts may include:
Morning
Afternoon
Evening
Night
Candidates must be flexible and comfortable working in all shift rotations

Additional Information

Training will be provided prior to role deployment for first two months and salary will be provided for training.
Employment will be governed by company policies and guidelines.

Customer Support Executive

Customer Support Executive

Customer Support Executive