Collaborate with business stakeholders, product owners, and technical teams to gather, analyze, and document business requirements.
Conduct requirement workshops, stakeholder interviews, and discovery sessions to understand business processes and system needs.
Translate business requirements into functional specifications, user stories, and acceptance criteria for Salesforce implementations.
Analyze and document current-state (As-Is) and future-state (To-Be) business processes using process flow diagrams and documentation.
Work with Salesforce developers and architects to ensure the functional feasibility of requirements.
Configure and validate Salesforce components (objects, fields, workflows, validation rules, reports).
Support UAT (User Acceptance Testing) by preparing test scenarios, validating business requirements, and coordinating with business users.
Ensure data integrity, governance, and compliance within Salesforce implementations.
Assist in data migration validation, data mapping, and integration requirement documentation.
Maintain project documentation including BRD (Business Requirement Document), FRD (Functional Requirement Document), process flows, and user stories.
Create and manage test plans, test scenarios, and test cases.
Perform functional, integration, system, and regression testing for Salesforce applications.
Validate Salesforce functionalities including Standard and Custom Objects, Fields, Page Layouts, Validation Rules, and automation using Salesforce Flow (Flow Builder).
Test Lightning components, Apex functionality, and Visualforce pages.
Perform data validation and data integrity testing.
Validate integrations with external systems (APIs, middleware, ETL tools).
Execute end-to-end testing across Sales Cloud, Service Cloud, or other modules.
Log, track, and manage defects using tools like JIRA.
Support and coordinate UAT cycles and release validation.
Ensure quality of deployments, configuration changes, and metadata updates.
Maintain QA documentation including test results and defect reports.
Use AI-powered tools for requirement analysis, test case and data generation, test optimization, and AI-assisted defect analysis to improve quality and resolution time.
Ensure delivery with a focus on speed, clarity, and quality by effectively leveraging AI support.
Actively adopt AI-driven practices and contribute to continuous improvement initiatives.
Minimum 5 years of experience as a Business Analyst working on Salesforce projects.
Salesforce Certified Platform Administrator certification.
Strong understanding of Salesforce core functionalities including:

Standard & Custom Objects
Fields, Page Layouts, Record Types
Validation Rules
Salesforce Flow (Flow Builder)
Reports and Dashboards

Experience in requirement gathering, business analysis, and documentation.
Experience creating and managing:

BRD (Business Requirement Documents)
FRD (Functional Requirement Documents)
User Stories and Acceptance Criteria
Process Flow Diagrams

Experience facilitating requirement workshops and stakeholder discussions.
Good understanding of Salesforce Sales Cloud / Service Cloud capabilities.
Experience supporting UAT planning, test scenarios, and defect validation.
Ability to translate business requirements into functional Salesforce solutions.
Familiarity with Agile / Scrum project delivery methodology.
Hands-on experience with Jira, Confluence, or similar tools for requirement management, user story creation, backlog tracking, and documentation.
Strong communication and stakeholder management skills.
Hands-on experience in AI prompt writing and effective use of AI tools to drive productivity improvement.
Standard & Custom Objects
Fields, Page Layouts, Record Types
Validation Rules
Salesforce Flow (Flow Builder)
Reports and Dashboards
BRD (Business Requirement Documents)
FRD (Functional Requirement Documents)
User Stories and Acceptance Criteria
Process Flow Diagrams
Experience working in the E-commerce domain.
Exposure to Salesforce integrations with external systems (REST/SOAP APIs).
Understanding of Salesforce data migration and data mapping processes.
Experience with Salesforce Lightning Experience.
Knowledge of Salesforce automation tools such as Flow Builder.
Experience working with Salesforce Commerce, Marketing integrations, or third-party platforms.
Knowledge of Salesforce release management and deployment processes.
Experience supporting cross-functional digital commerce platforms integrated with Salesforce.
Experience in functional testing of Salesforce applications.
Experience with UAT support, test scenario creation, and defect validation.
Familiarity with Salesforce AI capabilities such as Salesforce Einstein, Agentforce, or other AI-driven features within the Salesforce ecosystem.

Senior Business Analyst - Salesforce