Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow Now Assist

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of applications, all while maintaining a focus on delivering exceptional service to users and stakeholders.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in the documentation of processes and solutions to enhance team knowledge.
Engage with users to gather feedback and identify areas for improvement in application performance.

Professional & Technical Skills:

Must To Have Skills: Proficiency in ServiceNow Now Assist.
Strong analytical and problem-solving skills to address complex software issues.
Experience with incident management and service request fulfillment processes.
Familiarity with application monitoring tools to ensure system reliability.
Ability to work collaboratively in a team-oriented environment.

Additional Information:

The candidate should have minimum 2 years of experience in ServiceNow Now Assist.
This position is based at our Pune office.
A 15 years full time education is required.