Job Title: Team Manager – GenAI automation support

Job Location: Chennai

This role is responsible for leading, scaling, and operationalizing two specialist teams supporting HappyRobots conversational AI and Agentic AI + UiPath automation platforms.

The role ensures reliable configuration, production support, governance, and continuous improvement of low‑code/no‑code AI and automation solutions, aligned to BUIT priorities, enterprise standards, and Responsible AI principles.

Key Responsibilities:

Team Leadership & Scaling

Build, lead, and scale teams supporting:

HappyRobots conversational AI configuration & operations
Agentic AI + UiPath automation configuration & maintenance

Define role charters, skill mix, onboarding plans, and capacity models.
Coach teams on best practices for AI configuration, operations, and support.

Delivery & Operations Management

Own end‑to‑end delivery for configuration, testing, deployment, and production support.
Ensure SLAs for availability, performance, incident response, and hypercare.
Balance demand intake, prioritization, and workload across both platforms.

Governance, Risk & Responsible AI

Ensure adherence to:

Responsible AI and ethical AI standards
Audit, logging, and traceability requirements
Data privacy and security controls

Establish guardrails for autonomous and conversational AI systems.
Act as escalation point for AI risk, failures, or unexpected behavior.

Platform & Capability Growth

Drive continuous improvement in:

Configuration standards
Reusable patterns and templates
Cost optimization and performance tuning

Partner with BUIT, Product, and Architecture teams on platform roadmap alignment.
Track platform upgrades, dependency management, and lifecycle planning.

Stakeholder & Financial Management

Serve as primary operational interface to BUIT and business stakeholders.
Provide clear reporting on:

Capacity, throughput, and value delivered
Cost drivers (AI usage, licenses, infrastructure)
Risks and improvement opportunities

Required Qualification & Skills:

Bachelor's or Master's in Computer Science, Engineering, Data Science, or related field.
Minimum 3 years of team management experience in the relevant domain
8-12+ years in Intelligent Automation, AI Operations, or Platform Engineering.
Proven experience managing UiPath and AI‑based automation teams.
Exposure to Agentic AI, conversational AI, or autonomous system operations.
Strong understanding of:

UiPath ecosystem (Studio, Orchestrator, REFramework)
Conversational AI and workflow‑based AI platforms
Agentic AI concepts (autonomy, orchestration, guardrails)

Familiarity with AI governance, Responsible AI, and compliance controls.
Strong people leadership and scaling capability.
Ability to operate in high‑ambiguity, fast‑evolving AI environments.
Excellent stakeholder management and executive communication.
Metrics‑driven approach to delivery, quality, and cost control.

Team Manager - Business Support - GenAI automation support