Job Title: L1 RCS Engineer

Location: Indore, India

Experience: 3–5 Years

Shift: 24/7 Rotational

Job Summary

We are hiring an L1 RCS Engineer to support real-time operations of RCS/IMS platforms in a telecom environment. The role involves monitoring, incident handling, basic troubleshooting, and ensuring service availability across 4G/5G core networks.

Key Responsibilities

Provide 24/7 L1 support for RCS/IMS network operations including monitoring, reporting, and ticket handling.
Perform proactive alarm monitoring, troubleshooting, and incident resolution within SLA timelines.
Own and manage incident tickets, ensuring timely closure and proper escalation to L2/L3 teams.
Analyze logs and perform basic root cause analysis (RCA) for network/service issues.
Monitor system performance and ensure service availability and stability.
Generate reports and track operational KPIs, contributing to continuous improvement.
Support change implementation and validate configurations post-deployment.
Collaborate with cross-domain teams (Core, Transport, Cloud) for issue resolution.

Technical Skills Required

Strong understanding of RCS/IMS architecture and interfaces.
Hands-on exposure to RCS platforms (Preferably Mavenir; Nokia/Ericsson/Huawei is a plus).
Knowledge of IMS/RCS call flows:

Registration
Chat & File Transfer
OTT-to-OTT Communication

Understanding of protocols:

SIP, Diameter, RTP, RTCP, HTTP/HTTPS, H.248

Basic knowledge of Linux environment and command-line operations.
Exposure to Kubernetes / containerized environments.
Familiarity with SDN/NFV technologies.
Basic understanding of networking and cloud concepts.

Required Experience & Qualifications

3–5 years of experience in RCS/IMS Operations / Telecom NOC.
Bachelor's degree (B.E / B.Tech) in relevant field.
Strong experience in monitoring tools and ticketing systems.
RCS node experience (preferred).

Soft Skills

Strong analytical and troubleshooting skills
Effective communication with technical and non-technical teams
Good time management and ability to work independently
Positive attitude and proactive approach

Key Performance Indicators (KPIs)

SLA adherence for incident resolution
Ticket closure efficiency
Alarm response time
Service uptime and performance
Quality of RCA and reporting

Work Environment

24/7 rotational shifts
Work from office (Indore location)
Fast-paced telecom operations environment

Skills: telecom,ims,troubleshooting,nfv,sdn,operations,network,basic,rcs,closure