Job Title: ASSOCIATE

Department: 2S CHE DTS - Artificial Intelligence APS

Position Purpose

About Business line/Function :

The role will report to the Data Project Lead and will be primarily responsible for Production support and maintenance of Data projects which come under DTS Domain. The definitions must be designed to engender a common understanding of the term for all stakeholders involved in data governance and production support

The position requires working in a virtual team and international environment and is multidisciplinary in nature. It involves coordination with other locations and divisions of BNP Paribas as necessary. It is important that the candidate should have strong production support background knowledge along with high analytical skills and attention to details.

Responsibilities

Direct Responsibilities

Serve as Point of Contact for Global Support, get heavily involved in rapid recovery during production outages, and appropriate communication to Client, Operation and management.
Coordination between different teams for the rapid resolution of incident.
Perform root cause analysis and identify solutions to prevent reoccurrences of incidents.
Participate to support documentation creation, update and sharing.
Participates and ensure adherence to incidents, problem, and change management processes.
Participate to the continuous improvement of the platform monitoring and production processes.

Contributing Responsibilities

Understand and remain fully aware of the business processes automated on the production platform.
Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives were met.
Maintains effective relationships with core and extended program team members, peers, senior stakeholders and business managers.
Excellent oral, written and interpersonal skills.
Time management skills and Smart working.
Must be able to work closely with end users, developers and business.
Excellent communication skills with the ability to present technical concepts to a non-technical audience

Technical & Behavioral Competencies

Team member should feel comfortable with Object, SQL and sequential development.
Willingness to learn complex applications and unique data.
Proficient in Unix/ Linux / Windows command and Server handling.
Team members to ensure detailed root cause analysis is performed and follow up for resolutions.
Team members to update Problem records (Root cause, Work around, & effort spent on applying the workaround) every time when the issue occurs.
Team members to participate in internal problem reviews and monthly Problem Management meetings to provide quality updates and ensure appropriate fields are updated.
Team members ensure to relate the Incidents to the appropriate problem records.
Team members to ensure and update the problem records with detailed root cause analysis , Short term and long term solutions and Closure notes to record the production change number, Fix provided.
Team members to follow with respective team, if action items falls outside team.
Team members to close problem records once corresponding solution rolled out in production
Fortnightly regular meetings with off shore team & local teams (Application development team, Operations, Sub-domain, service review, GBM,etc.)

Specific Qualifications

Team member should contribute to improve the platform based on his/her experience. E.g. bringing more monitoring, control points to add.
Team member to contribute to obsolescence, capacity, security and problem management.
Ensure production stability through effective change management
Highlight capacity related issue on time and put checks/monitoring to avoid occurring again.
Put or bring best practices to enhance the quality of service.
Reduce operational risk especially human mistakes
Weekend activities to be planned very well especially activities related to infrastructure

Technical Skills

Skills Referential (Required knowledge, skills and abilities)

Unix
SQL & Oracle
Abinitio
Cloud
Python (good to have)
Power BI (good to have)

Behavioral Skills

Communication
Analytical Ability
Team Player

Education Level: Bachelor Degree or equivalent

Location: Chennai

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

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