Location: Remote (PST Time Zone)

Work Type: Full-Time

Experience Required: 8 – 12 Years

About The Client

We are hiring on behalf of our client, a global leader in outsourced digital workspace solutions, specializing in VDI and DaaS across cloud environments.

Job Overview

This role focuses on leading VDI projects, handling L4 escalations, and managing large-scale Omnissa Horizon environments. You will work closely with global stakeholders to ensure high availability, performance, and scalability of virtual desktop infrastructure.

Key Responsibilities

Lead and mentor a team of 5–10 engineers delivering VDI and Horizon-based projects
Handle L4 escalations and troubleshoot complex issues across Horizon environments
Manage Omnissa Horizon components including UAG, App Volumes, DEM, and Instant Clones
Resolve performance, scaling, and infrastructure issues across Azure/AWS environments
Monitor KPIs, project dashboards, and provide actionable insights to stakeholders
Collaborate with leadership and stakeholders for project updates and risk management
Drive automation, documentation, and process improvements
Ensure high availability and performance of production VDI environments

Must-Have & Preferred Qualifications

8–12 years of experience in VDI / enterprise IT environments
Minimum 4+ years of hands-on experience with Omnissa Horizon / VMware Horizon (L4 level)
Strong expertise in Horizon components: Connection Server, UAG, App Volumes, DEM
Experience in handling escalations, team leadership, and project delivery
Knowledge of cloud platforms: Azure Virtual Desktop, AWS WorkSpaces
Strong understanding of Active Directory/LDAP, networking, and security (NSX, Zero Trust)
Experience with Linux/Windows Server administration
Excellent communication and stakeholder management skills
Bachelor's degree in Computer Science or related field
Relevant certifications (Omnissa / VMware Horizon, VCP-DCV) preferred
Ability to work in PST shift and handle global escalations

Horizon VDI Technical Lead – L4 Escalations