Responsibilities:

Production Support:

Be a member of the offshore production support technical team, providing production support services for clients, including:
Monitoring production and test systems.
Responding to system tickets/emails generated and assigned to the EDI team.
Ensuring all required processes and procedures are documented, including response timeframes to meet client Service Level Agreements (SLAs).
Ensuring processes are followed and documentation is disseminated to the team/stakeholders.

Troubleshooting & Problem Solving:

Possess excellent troubleshooting skills and resolve production support issues within defined SLAs.

Ticketing & Communication:

Open and manage tickets with IBM and in ServiceNow (Incident/change management ticketing system). Liaise with the client on production support issues and recommendations.

Business Acumen:

EDI Expertise:

Apply knowledge of industry EDI guidelines (e.g., EDI ANSI X12, XML) and specifications for customer/supplier communities.

Trading Partner Management:

File Transfer Protocols:

Utilize knowledge of file transfer communication protocols (e.g., managing and implementing AS2 certificate renewals, VAN, FTPS).

Defect Management:

Ensure defects found in products are logged, monitored, fixed, and reported complete.

Testing:

Create or support unit/system/integration test plans and cases for software elements. Conduct or support system/integration/parallel testing.

Deployment & Validation:

Follow source control processes using Software Configuration Management (SCM) tools and promote objects through environments according to published processes and release schedules.
Validate proper configuration items (CIs) have been deployed correctly. Execute post-implementation validation, ensuring data is processing as expected in the system.

Flexibility:

Required Skills:

Proficiency in EDI integration in Sterling B2Bi translation software application.
Extensive ability to support production environments, including ticket ownership from creation through closure.
Sound analytical and problem-solving skills.
Strong development skills.
Good communication skills.
Excellent troubleshooting capabilities.
Thorough understanding of client's business and applications.
Knowledge of industry EDI guidelines (e.g., EDI ANSI X12, XML) and specifications.
Ability to create and maintain trading partner setups/envelopes and configurations.
Knowledge of file transfer communication protocols (e.g., AS2, VAN, FTPS).
Ability to ensure defects are logged, monitored, fixed, and reported complete.
Proficiency in creating or supporting unit/system/integration test plans and cases.
Capability to conduct or support system/integration/parallel testing.
Familiarity with source control processes using SCM tools and object promotion through environments.
Ability to validate proper configuration items (CIs) and execute post-implementation validation.
Flexibility for 24*7 support.

Preferred Skills:

SBI/EDI developer

SOA B2B / EDI Developer