Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow Configuration Management Database (CMDB)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

4+ years of hands-on ServiceNow development and administration experience.

Plan, coordinate, and execute end-to-end ServiceNow deployment activities across dev, test, and production environments.

Manage update set creation, migration, and conflict resolution across instances.

Proficiency in ServiceNow scripting: JavaScript, GlideRecord, GlideAjax, Script Include, Client Script, Scheduled Jobs, and UI Actions.

Strong knowledge of ITSM modules: Incident, Problem, Change, Request, and CMDB.

Experience with Flow Designer, Workflow Editor, and Business Rules, Email Notifications, inbound email actions, and notification templates for automated communications..

Hands-on experience with REST/SOAP API integrations and Integration Hub.

Ability to manage upgrades, patches, and update sets independently.

Familiarity with Agile/Scrum methodologies and sprint-based delivery.

Strong analytical and troubleshooting skills with attention to detail.

Good communication skills for cross-functional collaboration.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to gather requirements and translate them into technical specifications
Conduct thorough testing and debugging of applications to ensure optimal performance and user experience.

Professional & Technical Skills:

Must To Have Skills: Proficiency in ServiceNow IT Operation .
Strong understanding of scripting, application development methodologies and best practices.- Experience with integration of ServiceNow with other platforms and tools.
Familiarity with automation tools relevant to ServiceNow.
Ability to analyze and resolve technical issues efficiently. Additional Information:
The candidate should have minimum 3 years of experience in ServiceNow.
Strong understanding of application design principles and methodologies.
Experience with Scripting and integration of ServiceNow with other platforms and tools. Familiarity with ITIL processes and best practices.
Ability to troubleshoot and resolve application issues effectively.
Strong understanding of configuration management principles and best practices.
Experience in troubleshooting and resolving issues within enterprise software environments.
Ability to analyze system logs and performance metrics to identify root causes.
Familiarity with IT service management processes and tools.
Excellent problem-solving skills with attention to detail and accuracy.

Additional Information:

The candidate should have minimum 3 years of experience in ServiceNow Configuration Management Database (CMDB).
This position is based at our Bengaluru office.
A 15 years full time education is required., 15 years full time education