Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow Configuration Management Database (CMDB)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

4+ years of hands-on ServiceNow development and administration experience.

Plan, coordinate, and execute end-to-end ServiceNow deployment activities across dev, test, and production environments.

Manage update set creation, migration, and conflict resolution across instances.

Proficiency in ServiceNow scripting: JavaScript, GlideRecord, GlideAjax, Script Include, Client Script, Scheduled Jobs, and UI Actions.

Strong knowledge of ITSM modules: Incident, Problem, Change, Request, and CMDB.

Experience with Flow Designer, Workflow Editor, and Business Rules, Email Notifications, inbound email actions, and notification templates for automated communications..

Hands-on experience with REST/SOAP API integrations and Integration Hub.

Ability to manage upgrades, patches, and update sets independently.

Familiarity with Agile/Scrum methodologies and sprint-based delivery.

Strong analytical and troubleshooting skills with attention to detail.

Good communication skills for cross-functional collaboration.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications
• Conduct thorough testing and debugging of applications to ensure optimal performance and user experience.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Operation .
• Strong understanding of scripting, application development methodologies and best practices.- Experience with integration of ServiceNow with other platforms and tools.
• Familiarity with automation tools relevant to ServiceNow.
• Ability to analyze and resolve technical issues efficiently. Additional Information:
• The candidate should have minimum 3 years of experience in ServiceNow.
• Strong understanding of application design principles and methodologies.
• Experience with Scripting and integration of ServiceNow with other platforms and tools. Familiarity with ITIL processes and best practices.
• Ability to troubleshoot and resolve application issues effectively.
• Strong understanding of configuration management principles and best practices.
• Experience in troubleshooting and resolving issues within enterprise software environments.
• Ability to analyze system logs and performance metrics to identify root causes.
• Familiarity with IT service management processes and tools.
• Excellent problem-solving skills with attention to detail and accuracy.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow Configuration Management Database (CMDB).
• This position is based at our Bengaluru office.
• A 15 years full time education is required., 15 years full time education