Hybrid

Bangalore

About Azuga

Azuga, a Bridgestone company, is a leading global connected vehicle platform, helping customers turn data from vehicles and drivers into intelligence that improves operations and safety while reducing cost and risk. Azuga provides innovative end-to-end fleet solutions for commercial fleets, government agencies, insurance companies, and integrated software partners, through a comprehensive approach of hardware technology, fleet management applications, video telematics, and data analytics. All with a white glove customer experience.

Job Brief

Azuga is looking for a Product Operations Manager who thrives at the intersection of product strategy and cross-functional business execution. In this role, you will serve as the connective tissue between the Product team and internal departments, ensuring that operational workflows, account lifecycle processes, and monetization systems are tightly coordinated across the organization. You will own interdepartmental communication, surface friction points before they become blockers, and drive alignment so that product capabilities translate cleanly into business outcomes.

Responsibilities

Serve as the primary Product liaison for cross-functional operational workflows, coordinating with internal stakeholders across Sales, Customer Success, Legal, and business operations teams to ensure seamless process alignment
Oversee and coordinate end-to-end account and subscription lifecycle processes, from onboarding through renewal and changes, ensuring all relevant departments are informed and in sync
Partner with internal business teams to identify process gaps in how product capabilities connect to downstream operational systems, and lead initiatives to close those gaps
Lead recurring cross-departmental sync cadences to track open items, surface blockers, and drive resolution with urgency and accountability
Develop and maintain process documentation, SOPs, and escalation frameworks for workflows that span multiple internal teams
Track and report on operational KPIs related to cross-team coordination health, workflow accuracy, and interdepartmental SLA adherence
Structure and drive strategic alignment initiatives by gathering inputs across departments, leading analyses, and presenting recommendations to senior stakeholders
Enable the Product team to continuously improve delivery practices through best-in-class frameworks for planning, communication, and cross-functional rollout

Requirements

3-5 years of experience in product operations, business operations, or program management, ideally within a SaaS or technology company
Proven track record of coordinating complex workflows across multiple internal departments with competing priorities
Strong analytical skills, comfortable synthesizing data from multiple sources (product analytics, revenue reporting, operational metrics) to tell a clear story
Excellent verbal and written communication skills, with the ability to tailor messaging to audiences ranging from individual contributors to senior leadership
Background in Product Management or UX/Product Design is a strong plus; we are looking for someone who understands how great products are built and can bring that perspective to operational work
Familiarity with SaaS subscription models, CRM platforms, or ERP/operational systems is a plus
Highly organized, proactive, and comfortable operating in ambiguity
Strong problem-solving instincts and a bias for driving decisions rather than waiting for them