Hybrid
Bangalore
About Azuga
Azuga, a Bridgestone company, is a leading global connected vehicle platform, helping customers turn data from vehicles and drivers into intelligence that improves operations and safety while reducing cost and risk. Azuga provides innovative end-to-end fleet solutions for commercial fleets, government agencies, insurance companies, and integrated software partners, through a comprehensive approach of hardware technology, fleet management applications, video telematics, and data analytics. All with a white glove customer experience.
Job Brief
Azuga is looking for a Product Operations Manager who thrives at the intersection of product strategy and cross-functional business execution. In this role, you will serve as the connective tissue between the Product team and internal departments, ensuring that operational workflows, account lifecycle processes, and monetization systems are tightly coordinated across the organization. You will own interdepartmental communication, surface friction points before they become blockers, and drive alignment so that product capabilities translate cleanly into business outcomes.
Responsibilities
- Serve as the primary Product liaison for cross-functional operational workflows, coordinating with internal stakeholders across Sales, Customer Success, Legal, and business operations teams to ensure seamless process alignment
- Oversee and coordinate end-to-end account and subscription lifecycle processes, from onboarding through renewal and changes, ensuring all relevant departments are informed and in sync
- Partner with internal business teams to identify process gaps in how product capabilities connect to downstream operational systems, and lead initiatives to close those gaps
- Lead recurring cross-departmental sync cadences to track open items, surface blockers, and drive resolution with urgency and accountability
- Develop and maintain process documentation, SOPs, and escalation frameworks for workflows that span multiple internal teams
- Track and report on operational KPIs related to cross-team coordination health, workflow accuracy, and interdepartmental SLA adherence
- Structure and drive strategic alignment initiatives by gathering inputs across departments, leading analyses, and presenting recommendations to senior stakeholders
- Enable the Product team to continuously improve delivery practices through best-in-class frameworks for planning, communication, and cross-functional rollout
Requirements
- 3-5 years of experience in product operations, business operations, or program management, ideally within a SaaS or technology company
- Proven track record of coordinating complex workflows across multiple internal departments with competing priorities
- Strong analytical skills, comfortable synthesizing data from multiple sources (product analytics, revenue reporting, operational metrics) to tell a clear story
- Excellent verbal and written communication skills, with the ability to tailor messaging to audiences ranging from individual contributors to senior leadership
- Background in Product Management or UX/Product Design is a strong plus; we are looking for someone who understands how great products are built and can bring that perspective to operational work
- Familiarity with SaaS subscription models, CRM platforms, or ERP/operational systems is a plus
- Highly organized, proactive, and comfortable operating in ambiguity
- Strong problem-solving instincts and a bias for driving decisions rather than waiting for them
