Join the Global Know Your Customer organization as a Vice President and play a pivotal role in shaping global standards. Lead a high-performing team, drive operational excellence, and foster a culture of continuous improvement. Make a significant impact by enhancing compliance processes and building strong stakeholder relationships.

As a Vice President in the Global KYC QA Testing team, you manage a regional staff across multiple Lines of Business, ensuring robust oversight of KYC testers and day-to-day testing operations. You provide business support to the Global KYC Functional Lead, focusing on developing Business Health Metrics and improving end-to-end testing processes. You utilize your coaching and mentoring skills to drive team performance and achieve organizational objectives.

Job Responsibilities

Manage a regional team of KYC subject matter experts, providing coaching and guidance
Motivate individual and team performance, developing top talent and succession plans
Build and maintain strong relationships with global stakeholders
Implement actionable Global Business Health metrics (KPIs)
Enforce a dynamic control and compliance environment, mitigating risk
Oversee day-to-day operations of the KYC QA testing cycle
Provide feedback to Lines of Business, highlighting material error trends
Identify opportunities to enhance end-to-end testing processes
Facilitate live and virtual training sessions for team development
Communicate complex AML policy and compliance requirements effectively
Support continuous learning and improvement within the team

Required Qualifications, Capabilities, and Skills

Demonstrate strong client focus and interpersonal leadership skills
Communicate complex AML policy, regulations, and compliance requirements clearly
Exhibit excellent verbal and written communication abilities
Support and lead a high-impact team to achieve goals
Apply expert knowledge in quality assurance testing and AML/KYC regulations
Possess minimum 5 years of AML/KYC Compliance, Audit, or Operations management experience
Facilitate live and virtual training sessions effectively

Preferred Qualifications, Capabilities, and Skills

Leverage experience in global stakeholder management
Utilize advanced analytical skills to identify process improvement opportunities
Mentor and coach team members for professional growth
Drive implementation of innovative compliance solutions
Collaborate with cross-functional teams to enhance testing methodologies
Adapt to evolving regulatory requirements and business needs
Promote a culture of continuous learning and operational excellence

KYC Quality Manager Vice President