Level : 4

Location: Bangalore or Pune

Role Overview - Support Engineer L2 (Backup and Recovery Services)

The Support Engineer L2 - Backup Services will provide operational support for enterprise backup and recovery environments, with a primary focus on Commvault. The role involves monitoring backup jobs, resolving incidents, performing restores, ensuring backup health, and supporting cloud backup integrations using Veeam, Wasabi, and Metallic 365.

Required Skills & Expertise

4-6 years of experience in backup administration, operations, and support.
Strong hands-on experience with Commvault: job monitoring, troubleshooting, configuration, policies, and restores.
Working knowledge of Veeam Backup & Replication, Wasabi cloud storage, and Metallic 365.
Good understanding of backup strategies, retention rules, recovery workflows, and cloud-based backup integrations.
Experience performing restores for file systems, VMs, databases, and O365 workloads.
Familiarity with storage basics, virtualization environments (VMware/Hyper-V), and cloud backup concepts.
Strong analytical and troubleshooting skills for backup failures and performance issues.
Ability to work in rotational shifts and handle L2 incidents and service requests.
Clear communication skills and ability to collaborate with L3 teams, vendors, and customers.

Must-Have Skills

Solid working experience with Commvault backup operations (primary skill).
Ability to perform daily health checks, backup monitoring, and technical issue resolution.
Hands-on experience with restores, job configuration, troubleshooting, and log analysis.
Experience supporting cloud backup integrations, including Veeam, Wasabi, and Metallic 365.
Knowledge of backup policies, schedules, retention, media management, and cloud connectors.
Ability to escalate issues appropriately and coordinate with L3 teams.

Good-to-Have Skills

Commvault or Veeam certifications (preferred).
Basic scripting skills (PowerShell, Bash) for automation.
Exposure to DR workflows or failover testing.
Understanding of network/storage fundamentals (SAN/NAS, throughput, connectivity).
ITIL certification or experience in ITIL-based service operations.

Lead Infrastr Engineer