Overview

The Learning OperationsTeam is a strategic partner across the global learning function for PepsiCo. We are responsible for providing learning leaders, sponsors and employees with insights and tools to enhance the learner experience. The Global Learning Service Delivery Analyst will be responsible for ongoing design, configuration, testing and deployment of end user training across our global LMS (SuccessFactors). The role will contribute to ongoing system improvements, coordinating resolution of system issues, and assisting Global Tier 2 support with troubleshooting issues in accessing learning resources.

Responsibilities

The role will focus on delivering on customer quality standards through delivering high quality and efficient transactions and customer interactions. The role requires strong technical knowledge of Learning processes and global TM/Digital systems process subject matter expertise as well as partnership within PepsiCo with market L&D teams.

Ensure a consistent service delivery of Learning services to markets.
Support in implementing process improvements.
Work with L&D teams across different geographies in delivering Learning services.
Work with project managers to manage course enrollment groups, track attendance and develop training reports.
LMS Administration - Learning Calendar Upload and Catalog Maintenance
1. Monitor LMS (SuccessFactors) enrollments, assign LMS courses, buildonline assessments, load schedules, maintain LMS training calendar
2. Managing tier-1 queries from stakeholders & employees
Training Registration:
1. Add nominees received to LMS learning link and send invites through the system/manually.
2. Send reminders to nominees for registration.
3. Compile finalised list of attendees and share with trainer/ learning lead. Manage new invitees and drop outs in system.
Recording Learning Credits: Update attendance on LMS for classroom training/ virtual sessions like Learn Together. Sometimes functional training requests also come.
Training Feedback administration, analytics and reporting:
1. Send feedback survey/ link to training attendees directly or learning team to adminster on day of training.
2. Analyse feedback for the course and share with market learning leads.
Reporting & Analytics:
1. Training Need Analytics:
  - Pull reports from LMS as requested/required
2. Prepare reports on pre-defined criteria & share with respective stakeholders for markets using LMS.

Qualifications

6months -2yrs of professional experience in Learning Management Systems or HR Systems
Programming knowledge in HTML and JavaScript
Experience of working across a sector/ different countries would be preferable
University degree
HR technologies knowledge

Learning Coordinator/Learning Sr Coordinator