Essential Job Functions – Responsibilities

Execute outbound call and email campaigns to existing and prospective customers to drive aftermarket parts and service orders
Communicate with customers via phone, fax, and email
Create and distribute quotations of parts and service
Invoice & process customer orders for parts and service

Preparation of E-Invoices on Government Portal
Generation of invoices in Tally ERP (locally)
Preparation of E-Invoices on Government Portal
Invoice generation in Tally ERP
Preparation of E-Way Bill for goods
Preparation of Delivery Challan
Issuance of Store Issue Slip
Order packing and arranging courier pickup

Track customer calls, complaints, orders, & shipments
Follow up on past due customer orders and manage delivery expectations
Support Field Service Engineers with service visits, spare parts inventory, and quoting
Spare parts inventory management

Preparation of Goods Receipt Note (GRN) upon receipt of inventory
Conducting monthly stock counting
Maintaining and updating the DDP File (Dispatch & Documentation Process records)

Update and maintain CRM and ERP database

Education – Experience – Qualifications

Associate's or Bachelor's degree required
Minimum 1-3 years customer service experience required
Working knowledge of Tally ERP required
Familiarity with GST compliance, e-invoicing, and e-way billing procedures
Must possess a strong customer orientation
Must be extremely detail oriented
Must possess strong time management skills
Excellent interpersonal & communication skills
Computer and Microsoft Office proficiency
Fluency in the English language required
Experience with Microsoft Dynamics 365 CRM a plus

Physical Demands

The Physical Demands Described Here Are Representative Of Those That Must Be Met By An Employee To Successfully Perform The Essential Functions Of This Job. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Essential Functions

Good level of fitness is required. This position requires frequent sitting, standing, and some walking. Average vision and hearing is sufficient.

Work Environment

The Work Environment Characteristics Described Here Are Representative Of Those An Employee Encounters While Performing The Essential Functions Of This Job. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Essential Functions

The environmental conditions of this job include; working on the computer for extended periods of time, using the telephone, talking to customers, and moderate noise levels.

Customer Service Representative- India