Resolve operational problems within the defined schedules and service level agreements
Analyse root causes of operational malfunctions and provide resolutions
Handle escalated issues and follow-up on outstanding issues promptly
Develop preventive measures and document issue resolution procedures
Manage job calendars and flows to ensure timely completion
Recommend process improvements to improve operational efficiency and cost-effectiveness
Monitor system operations and troubleshoot problems
Manage application tool and monitor repair activities
Maintain daily logs of operational issues and maintenance activities
Contribute to business meetings and report on issue status
Develop support plan to prioritize and resolve multiple issues
Address customer issues promptly and accurately
Quality control on created and loaded IOTs
Creation of IOT load files for the validation of
Standard IOT
Discount IOT
EU regulated IOTs
Implementation of IOT
Monitoring of end dates on Discounted IOTs
Mediation rejections handling for TAPOUT creation Customers
TAP halted files. (including Inspection Mode)
TAPOUT Rerating
Dataclearing support (All DCH level 1 issues)
UAT Testing
System Monitoring
RAPIN Handling
RAP CDR correction/Recycling
AA14/OpData Handling
Ensure DCH configurations are up to date:
Industry Configuration
Local/TAP currency set up
MCCMNC
IAC and CC/NDC
Tax configuration
BID Management including emergency BID announcement as per TD38
CDR handling to modify or filter as per requirement
Agreement setup as per CLL (Voice/SMS, data, CAMEL)
OIR handling and loading into the DCH on migration date
Agreement management for NRTRDE partners of our customers
Halted NRT files
New Customer implementation
NRTRDE Monitoring
NRTRDE ACR check
Wholesale rerating set up
New account creation/access rights/password reset
MVNO configuration
User application access review
Process documentation

Requirements

Good verbal and written communication skills in English
5+ years of experience with Engineering/telecommunication/IT profile
Having understanding of UNIX,FTP/SFTP
Demonstrate problem-solving ability
Ability to handle multiple tasks simultaneously
General understanding of Telecommunications and wireless industries and technologies
Ability to make sound decisions
Strong written communication skills
Excellent follow up skills
Ability to formulate and clearly communicate ideas
Active, self-motivated and well-organized personality
Capability to understand technical standards (TD.57) and IT related procedures, tariff plans and the RAP process
Ability to work with a trouble ticketing system
Duties are performed under minimal supervision

Sr. System Analyst