Sr. System Analyst
- Posted a month ago
- Be among the first 10 applicants
Job Description
- Resolve operational problems within the defined schedules and service level agreements
- Analyse root causes of operational malfunctions and provide resolutions
- Handle escalated issues and follow-up on outstanding issues promptly
- Develop preventive measures and document issue resolution procedures
- Manage job calendars and flows to ensure timely completion
- Recommend process improvements to improve operational efficiency and cost-effectiveness
- Monitor system operations and troubleshoot problems
- Manage application tool and monitor repair activities
- Maintain daily logs of operational issues and maintenance activities
- Contribute to business meetings and report on issue status
- Develop support plan to prioritize and resolve multiple issues
- Address customer issues promptly and accurately
- Quality control on created and loaded IOTs
- Creation of IOT load files for the validation of
- Standard IOT
- Discount IOT
- EU regulated IOTs
- Implementation of IOT
- Monitoring of end dates on Discounted IOTs
- Mediation rejections handling for TAPOUT creation Customers
- TAP halted files. (including Inspection Mode)
- TAPOUT Rerating
- Dataclearing support (All DCH level 1 issues)
- UAT Testing
- System Monitoring
- RAPIN Handling
- RAP CDR correction/Recycling
- AA14/OpData Handling
- Ensure DCH configurations are up to date:
- Industry Configuration
- Local/TAP currency set up
- MCCMNC
- IAC and CC/NDC
- Tax configuration
- BID Management including emergency BID announcement as per TD38
- CDR handling to modify or filter as per requirement
- Agreement setup as per CLL (Voice/SMS, data, CAMEL)
- OIR handling and loading into the DCH on migration date
- Agreement management for NRTRDE partners of our customers
- Halted NRT files
- New Customer implementation
- NRTRDE Monitoring
- NRTRDE ACR check
- Wholesale rerating set up
- New account creation/access rights/password reset
- MVNO configuration
- User application access review
- Process documentation
- Good verbal and written communication skills in English
- 5+ years of experience with Engineering/telecommunication/IT profile
- Having understanding of UNIX,FTP/SFTP
- Demonstrate problem-solving ability
- Ability to handle multiple tasks simultaneously
- General understanding of Telecommunications and wireless industries and technologies
- Ability to make sound decisions
- Strong written communication skills
- Excellent follow up skills
- Ability to formulate and clearly communicate ideas
- Active, self-motivated and well-organized personality
- Capability to understand technical standards (TD.57) and IT related procedures, tariff plans and the RAP process
- Ability to work with a trouble ticketing system
- Duties are performed under minimal supervision
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